Accommodation Reservations Policy

Reservation Office Contact Details :

Name: Ashwini Lata 

Title: Reservations Agent 

Email: [email protected] 

Phone: +679 8913499 

All bookings for Landers Bay Resort & Spa to be made in writing via email at [email protected] 

1. All changes to reservations must also be made in writing and confirmed back by reservations. 
2. Last minute bookings must be confirmed with a faxed copy of the voucher or e-documentation prior to client’s arrival to guarantee the reservation 
3. All reservations MUST contain the following information:
   1. Client names
   2.  Arrival & departure dates for Fiji
   3. International arrival & departure flights
   4. Bure category
   5. Booking code if a special rate is used 

2024/25 Cancellations & No-Show Policy 

• Cancellations must be made in writing. Landers Bay Resort & Spa will acknowledge receipt of the cancellation in writing. If the wholesaler does not receive a cancellation confirmation from Landers Bay Resort & Spa it will be considered that no such cancellation has been received and the wholesaler will be charged accordingly 
• Cancellations received outside 30 days prior to arrival, no charge. 
• Cancellations 21-30 days of arrival, a 1 night fee of room type booked applies 
• Cancellations 14-21 days of arrival, a 50% fee of full stay of room type booked applies 
• Cancellations 7-14 days of arrival, a 100% fee of full stay of room type booked applies 
• No shows and non- arrivals and early departures will be subject to 100% penalty 

Payment Policy

Prepayment in the form of cleared funds is required in full, prior to guest arrival, for new / non -approved Wholesalers. Failure to do so will result in the guest being charged at check-in. 

• Invoice payment policy – (must be approved & confirmed in writing by the Resort otherwise prepayment policy applies) 
• Wholesalers will be invoiced by Landers Bay Resort & Spa at the end of each month. Full payment must be received by the Resort by the 20th of the following month. A copy of the bank transfer emailed to Landers Bay Resort & Spa will be acceptable as proof payment has been dispatched. 
• No transaction fees will be borne by the Resort as a result of payment collection 
• Payment to be made to the following account in Fiji; 

 

Bank: Bank of South Pacific Ltd 

Branch: Namaka Branch,Nadi 

Country: Fiji 

Account Number: 84668345 

Account Name: Tour Managers – Landers Bay Resort 

Swift Code: BOSPFJFJ 

BSB: 069017 

Reference: Booking Confirmation Number / Client Surname